• Implement support plans based on supported persons needs, preferences and interests
• Help with all aspects of daily living
• Aid people to get to their chosen activities
• Promote personal choice and control
• Assist with personal care, hygiene and household duties
• Administer medication
• Proactively and collaboratively engage and liaise with each person’s natural support network and other service providers
• Actively participate in learning, reflective practice and staff meetings

For Support Worker positions, you don’t need prior experience or qualifications in disability because Melba will help you learn as you go. However, if you have a Certificate IV in Disability or an equivalent qualification this will be looked upon favourably.

Melba provides a range of online and face-to-face training and development opportunities for all new and existing staff. This training and development provides the foundations to be a successful support worker and help you refine your skills. The training available includes:

• Onboarding training – induction, NDIS Worker Orientation modules, Incident Report Training, Infection Control Training.
• Support Worker Training – Person-Centred Active Support (PCAS); Positive Behaviour Support; Human Rights; Zero Tolerance/Abuse & Neglect; Medication Administration; Manual Handling; Communication, Mealtime Assistance.
• Melba also provides specific skill development based on the individual needs of the people we support.

All Melba staff must obtain or provide details of the following before an offer of employment being issued:

• NDIS Worker Screening Check
• Working With Children Check (Employee)
• Full Australian drivers license
• CPR/First Aid Certificate
• Pre-employment Medical Check
• Visa – Work Rights Check (VEVO)

Your local Employee Experience team member will confirm the details of these requirements during the recruitment process. We’ll support you through the compliance process as needed.

Melba is committed to offering permanent ongoing positions when available. At times, employment is offered in a casual capacity for irregular shifts. There are opportunities to apply internally for ongoing positions. All existing employees are encouraged to apply for.

Melba provides ongoing support to staff to coach and mentor them in their role and build capability. This support is provided through:

• Local Workplace Support – you can talk to your line managers at any time during business hours about how you are travelling. They will check in with you and give you helpful feedback and guidance on your work.
• 24/7 on call – you can call our out-of-hours call service (including through the night) if there is an incident and your manager is not available.
• 24/7 practice support line – you can call this line to speak to experts in our Practice Quality and Safeguards team about tips and strategies on the best ways to respond and provide support in different situations. Their advice will complement that given by managers.

• Salary Packaging – all Melba employees are invited to participate in salary packaging arrangements to enjoy tax savings and more disposable income. This benefit is administered by a third-party organisation.
• Employee Assistance Program (EAP) – Melba’s EAP provider offers 24/7 wellbeing support for staff and their immediate family, including free online telephone and in-person counselling. Access to a wellbeing app is also provided, which is a great source of helpful information, useful content and self-help tools to support your mental, physical, social and financial wellbeing.
• Comprehensive training and support – whether this is a new industry to you, or you have experience, we will provide all the support you need to succeed.
• Get out and about and connect with your community – opportunities to engage in activities you enjoy.
• Flexible work arrangements – we can provide options for flexible work to accommodate your needs.