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Melba Support Services | Learn more about NDIS
Melba knows the NDIS. Check out our Frequently Asked Questions for more information about NDIS Planning and how to access funded supports.
NDIS Provider, NDIS Participant, Assistance with Daily Living, Transport
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Frequently Asked Questions

How can I contact Melba?

For NDIS enquiries or to purchase services using NDIS funding, please contact our Enquiries & Engagement team

Phone: (03) 9212 0100
Or Click Here to send us a message

 

When will NDIS be available in my area?

Over the following years the NDIS will be transitioned across Victoria as follows.

2016
  • 1 July 2016: North East Melbourne Yarra, Banyule, Darebin, Nillumbik and Whittlesea
2017
  • 1 January 2017: Central Highlands Ararat, Ballarat, Golden Plains, Hepburn, Moorabool, Pyrenees
  • 1 May 2017: Loddon Campaspe, Central Goldfields, Greater Bendigo, Loddon, Macedon Ranges, Mount Alexander
  • 1 October 2017: Ovens Murray Alpine, Benalla, Indigo, Mansfield, Towong, Wangaratta, Wodonga
  • 1 October 2017: Inner Gippsland Bass Coast, Baw Baw, Latrobe, South Gippsland
  • 1 October 2017: Wimmera South WestCorangamite, Glenelg, Hindmarsh, Horsham, Moyne, Northern Grampians, Southern Grampians, Warrnambool, West Wimmera, Yarriambiack
  • 1 November 2017: Inner Eastern Melbourne Boroondara, Manningham, Monash, Whitehorse
  • 1 November 2017: Outer Eastern Melbourne Knox, Maroondah, Yarra Ranges
2018
  • 1 March 2018: Hume Moreland
  • 1 April 2018: Bayside Peninsula Bayside, Frankston, Glen Eira, Kingston, Mornington Peninsula, Port Phillip, Stonnington
  • 1 September 2018: Southern Melbourne Cardinia, Casey, Greater Dandenong
  • 1 October 2018: Brimbank Melton
  • 1 October 2018: Western Melbourne Hobsons Bay, Maribyrnong, Melbourne, Moonee Valley, Wyndham
2019
  • 1 July 2019: Mallee Buloke, Gannawarra, Mildura, Swan Hill
  • 1 July 2019: Goulburn Greater Shepparton, Mitchell, Moira, Murrindindi, Strathbogie
  • 1 July 2019: Outer Gippsland East Gippsland, Wellington
What services and support can people access under the NDIS?

The NDIS will provide funding for ‘reasonable and necessary’ support, services and equipment. The supports and services provided should assist a person to:

  • Do things independently
  • Participate in the community
  • Access educational opportunities
  • Get a job and earn a wage
  • Achieve goals
  • Develop skills for daily living.

Melba can assist you with a range of pre-planning tools to make sure you get the best possible supports under NDIS.

To find out more, contact our Enquiries & Engagement team
Phone: (03) 9212 0100
Or Click Here to send us a message

What does 'reasonable and necessary' support mean?

NDIA staff make decisions about what is ‘reasonable and necessary’ based on the rules within the National Disability Insurance Scheme Act 2013 (NDIS Act).

To be considered reasonable and necessary, a support must:

  • Be related to the participant’s disability
  • Not include day-to-day living costs that are not related to a participant’s disability support needs
  • Represent value for money
  • Be likely to be effective and beneficial to the participant, and
  • Take into account informal supports given to participants by families, carers, networks, and the community.

Melba has developed a range of pre-planning tools to help you prepare for NDIS.

To find out more, contact our Enquiries & Engagement team
Phone: (03) 9212 0100
Or Click Here to send us a message

Who are planners?

Planners or Local Area Coordinators (LACs) are endorsed by NDIA to help you identify your goals, and the supports you need to achieve them.

Before you meet with a Planner, speak with Melba to arrange a Pre-Planning session. Our team have developed a range of tools to help you get the best possible support when you transition to NDIS.

To find out more, contact our Enquiries & Engagement team
Phone: (03) 9212 0100
Or Click Here to send us a message

If you have any concerns about your Planner or Local Area Coordinator, you have the right to give feedback, or request someone else to work with you.

Is the NDIS means tested?

No, the funding under the NDIS is not means tested. Support is related to a person’s disability and the supports they need, not their capacity to pay for support.

Are there set package amounts?

No, each package is different. Unlike an individual support plan (ISP), the value of your NDIS package is decided by what you put in it, and it might change each time you plan. You won’t have to fit in with set package amounts, or re-prioritise your needs.

An NDIS plan aims to give you the supports you need to be as independent as possible, reducing your need for support over time.

If you have more questions about NDIS planning, contact Melba to arrange a pre-planning session.

To find out more, contact our Enquiries & Engagement team
Phone: (03) 9212 0100
Or Click Here to send us a message

Is there enough funding for everyone?

Yes. The NDIS has run on time and to budget since the trial began in 2013. Before the NDIS trials started, the government asked experts to develop a model of how the funding would be used and how much would be required to run the insurance scheme properly. The NDIS reports on this every quarter and you can see these reports on the NDIS website.

Can I choose how I plan?

Yes, you can discuss your preference when you’re contacted by the NDIS. There are many ways that you can work with a Planner to develop your plan, including face-to-face meetings, over the phone, or online.

If you’re concerned about getting the best possible supports to help you achieve your goals under NDIS, Melba can help.

To find out more, contact our Enquiries & Engagement team
Phone: (03) 9212 0100
Or Click Here to send us a message

Can I change my plan?

Yes, if your needs or circumstances change, you can ask to review your plan at any time. The NDIS or an LAC can help you through the process to request a change to your plan.

What does the NDIS fund?

The NDIS funds the reasonable and necessary, disability related support that participants require under three categories:

  • Capital funding – for purchasing one off items such as equipment, technology or modifications
  • Core funding – for day to day support required, such as personal care
  • Capacity funding – for skill building, training and learning.

Melba provides a range of individualised supports to help you achieve your goals under NDIS. Click here to find out more about our Services.

You can also contact our Enquiries & Engagement team:
Phone: (03) 9212 0100
Or Click Here to send us a message

What doesn't the NDIS fund?

The NDIS doesn’t cover daily living expenses – things like rent or board, food or your mobile phone bill. These costs will continue to be paid for from your usual source of income from work or the disability support pension.

The NDIS does not replace funding that is more appropriate from other sources such as education, health or transport. These supports will continue to be funded as they are now.

Will I get the same level of support as I get now?

Yes – there are rules built into the NDIS that make sure people currently receiving support won’t be ‘worse off’ when they transition to the new scheme.

To make sure you keep getting the supports you need, it’s important to understand what you receive now, and talk about all of your current supports in your planning meeting.

Melba has developed a range of tools to help you navigate the NDIS. We also offer pre-planning sessions to help you understand what you’re getting now, and what other supports you need to help you achieve your goals under NDIS.

To find out more, contact our Enquiries & Engagement team
Phone: (03) 9212 0100
Or Click Here to send us a message

Does the NDIS fund medication?

Medication is not usually funded through your NDIS plan. Medication is the responsibility of the health system, so it wouldn’t be considered an NDIS funded item.

Does the NDIS fund transport?

Yes, transport will now be included under the NDIS within your individual plan, and this will replace the Centrelink Mobility Allowance. There are also special provisions for travel when people and providers are located in remote and very remote communities.

It’s very important to think about your transport support needs in the planning process. Transport support might include funding for taxis or buses, or training that helps you to build your skills and confidence getting around your community, reducing your need for support over time.

Melba has a terrific fleet of transport vehicles and we can help you get to where you want to go.

To find out more, contact our Enquiries & Engagement team
Phone: (03) 9212 0100
Or Click Here to send us a message

Does the NDIS fund equipment?

Yes, the NDIS funds necessary equipment and technology, including assessments to identify the right solution, writing reports and prescriptions, and fitting the equipment when it arrives.

When you meet with a Planner, you will also need to think about ongoing repairs and maintenance of equipment, and whether people supporting you will need special training to use the equipment.

Melba has a unique and innovative Communication and Planning service to help you identify the best assistive technologies and communication strategies to achieve your goals.

To find out more, contact our Enquiries & Engagement team
Phone: (03) 9212 0100
Or Click Here to send us a message

Does the NDIS fund specialist disability accommodation?

The NDIS funds the supports that you need to live independently in the community. Funding for shared accommodation is based on your assessed level of need, and the number of people sharing the accommodation, and it covers the cost of the shared support within the accommodation.

You might also be eligible for extra individual support to live independently if this is specific to your goals, and considered reasonable and necessary.

It’s important to discuss accommodation options with your Planner when you work together to prepare your NDIS plan.

Although there aren’t many shared accommodation options available right now, Melba expects to see this change enormously over time. Right now, we’re starting work on an exciting project to build 15 one and two bedroom units in Lilydale so that people can live more independently in their community.

To find out more, contact our Enquiries & Engagement team
Phone: (03) 9212 0100
Or Click Here to send us a message

Does the NDIS fund respite?

The NDIS aims to increase people’s independence, including support for activities at home or in the community that result in less reliance on family members or housemates.

 Under the NDIS and with the aim of supporting the person with disability and their family, ‘respite’ hours have become more flexible and more purpose or goal oriented.

 Facility based respite can be funded in an NDIS plan where this is the best option to meet the needs of the participant and their family or carers. Facility based respite is funded as a shared support cost per day to replace the current block funding model for respite providers.

Who can support me to implement my plan?

Help is available if you need support to implement your NDIS plan. Talk to your planner about this when you meet to discuss your goals.

There are three levels of support coordination available, depending on what you need:

  • support connection – short term assistance to find services and develop service agreements
  • coordination of support – can also help you to find services and develop service agreements, but there may be some extra complexity
  • specialist support coordination – for participants with very complex needs, that require coordination by specialists.

Melba can help you to coordinate your services and supports, and achieve your goals under NDIS.

To find out more, contact our Enquiries & Engagement team
Phone: (03) 9212 0100
Or Click Here to send us a message

Can I self-manage my NDIS package?

Yes, you can self-manage you funding under NDIS. This is actively encouraged by the NDIA. You can also access training and support from advocacy organisations that can help you to manage your own package.

Who can help me find appropriate providers in my area?

The NDIS has a list of registered providers available on their website. You can search for a provider by choosing the support type you want and entering your postcode. The list will show you which providers are closest to where you live.

Melba can also help you to coordinate your services and supports.

To find out more, contact our Enquiries & Engagement team
Phone: (03) 9212 0100
Or Click Here to send us a message

Can I choose any provider?

Yes, you can choose who delivers your support and services under NDIS. Many providers are registered with the NDIA. This means they have had to meet criteria, quality standards and safeguards set out by the NDIA. You can find registered providers on the NDIS website and search for your requirements by entering your postcode and the service type you are looking for.

Melba is a registered NDIS provider, and we offer a range of high-quality services to help you achieve your goals under NDIS. Click here to find out more about our Services.

To find out more, contact our Enquiries & Engagement team
Phone: (03) 9212 0100
Or Click Here to send us a message

Can I use the same providers I have now?

Yes, you can continue to use your current provider for all or some of the support you choose to put in your plan. You might want to talk to your current provider about more services or changes to way in which you support is delivered.

Melba has developed a range of tools to help you navigate the NDIS, and we also offer pre-planning sessions so that you can get the supports you need to achieve your goals under NDIS.

To find out more, contact our Enquiries & Engagement team
Phone: (03) 9212 0100
Or Click Here to send us a message

What if I don’t like my provider that I choose – what can I do?

You can choose the provider that delivers your support. You will negotiate a service agreement when you choose a provider and this may include how you change providers or cease services if you are not happy. If you choose to change providers, then you will be responsible for engaging an alternative or talking to the NDIS about changing your plan.

You are responsible for advising providers that you engage of any changes to you plan, when your plan is reviewed, when you want to access more or less service or support, when you want to change how support is delivered or want to start or stop accessing services.

I am a carer of a person with a disability – what does the NDIS mean for me?

The NDIS is designed to help people with a disability to live more independently, reducing their need for support over time. The best way to support Carers is to ensure that the person they care for has all of the necessary supports in place to achieve their goals. This may mean additional support when family members or Carers are working or studying, and Recreation and Respite programs like those offered by Melba allow individuals to build their skills, independence and confidence over time, increasing their ability to undertake activities independently of family and reducing their reliance on others.

NDIS plans focus on the whole of life support a person needs to achieve their goals, and this includes maximising outcomes for the person, their family and carers.

More information for carers is available on the NDIS website.

To find out more, contact our Enquiries & Engagement team
Phone: (03) 9212 0100
Or Click Here to send us a message

What will happen to my home and community care (HACC) service?

If you are currently receiving HACC services and are under 65 you may be able to access the NDIS. 

If you meet the NDIS edibility criteria, you will continue to receive your existing HACC supports and services until you transition to the NDIS. When you plan with the NDIS, you should talk about the support you receive from HACC to ensure you receive funding for this assistance in your plan.

If you do not meet the NDIS eligibility criteria or are over 65, your HACC service will be replaced by the Commonwealth Home Support Programme (CHSP). 

The CHSP will largely replace HACC services and will fund a similar range of services currently provided under HACC. You will continue to receive HACC services until you transition to CHSP.

For more information, contact the Department of Health and Human Services HACC Transition Team at HACCtransition@dhhs.vic.gov.au

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